Reliable & proactive management of your iScala environment
With Optema’s availability agreement you get more than traditional support. We are a reliable, long-term partner who makes sure you always have access to knowledgeable people with insight into your company’s specific environment and processes.
Optema’s Availability Agreement — what’s included
Ongoing support
We handle incoming support cases via our Helpdesk and coordinate with other suppliers where needed.
Coordination and management
We coordinate activities and resources, so the work runs efficiently and with full transparency.
Monthly meetings
We follow up on current cases and planned activities, and identify areas to improve.
One point of contact
All case handling goes through Optema’s Helpdesk, for full traceability and continuity.
Documented history
Every case is documented so our consultants can pick up the history quickly and give you the best possible service.
Knowledge sharing
As an Optema customer you get access to expert knowledge and inspiration through webinars and information forums several times a year.
The right support at the right time
For fast help our Helpdesk, staffed by Optema’s knowledgeable consultants, is close at hand. With regular check-ins, close collaboration and a proactive way of working, we also help you prevent problems and work with continuous improvements.
The benefits of Optema’s Availability Agreement:
- Fast, professional support
- Access to experienced consultants who understand your environment
- Regular check-ins and close collaboration
- Proactive management and continuous improvements
- Reliability and reduced key-person dependency, including over holiday periods
Need proactive iScala support? Get in touch!
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