Availability Agreement: Reliable & Proactive Management of iScala
With Optema’s Availability Agreement, you get more than traditional support — a reliable, long-term partner with insight into your unique environment and processes.
With Optema’s Availability Agreement, you get more than traditional support. We act as a reliable, long-term partner who ensures you always have access to knowledgeable specialists with insight into your company’s unique environment and processes.
For quick assistance, simply register a ticket in our Helpdesk, where Optema’s experienced consultants are ready to help. We also work proactively to prevent issues and recommend continuous improvements. Through close collaboration and regular check-ins, we build a deep understanding of your operations — ensuring you get the right support at the right time.
With an Availability Agreement, you get
- Ongoing service and support for iScala
- Access to some of the most experienced iScala consultants
- Coordination of ongoing cases and activities, even with external vendors
- Monthly meetings and close collaboration
- Proactive recommendations to prevent issues and support continuous improvements
- Access to expert knowledge and inspiration through Optema’s webinars and customer forums
- Peace of mind and reduced dependency on key individuals — even during holiday periods
Ready to take full control of your iScala management? Contact Helena to sign up for an Availability Agreement.
📧 helena.lindblad@optema.se · 📳 +46 70 415 75 92
